Terms & Conditions

PLEASE READ THE FOLLOWING TERMS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The VirginBrazilianHairLive.com “Terms of Use” govern the use of this website and the purchase of any products from it. The website is owned and operated by VirginBrazilianHairLive.com. In the context of this website, “we”, “our” and “us” means www.VirginBrazilianHairLive.com and “you” and “your” means you, the user or customer of this website. If you do not agree with these terms of use, do not use this site and click here.

COPYRIGHT
The entire content published on this site, including but not limited to text, graphics or code is copyrighted under copyright laws, and is the sole property of www.VirginBrazilianHairLive.com. Copyright 2013, VirginBrazilianHairLive.com, All Rights Reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with www.VirginBrazilianHairLive.com. Without obtaining our prior written consent, any other use, including but not limited to the reproduction, modification, distribution, display or transmission of the content of this site is strictly prohibited. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

INTELLECTUAL PROPERTY RIGHTS
You acknowledge and agree that all copyright, designs, the “look and feel” of the Site, trademarks and all other intellectual property and material rights relating to the Content as herein described, including VirginBrazilianHairLive.com. Software and all HTML and other code contained in this Site, shall remain at all times vested in VirginBrazilianHairLive.com and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by federal and provincial laws and regulations and international treaty provisions. You are permitted to use the Content only as expressly authorized by VirginBrazilianHairLive.com and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited.
CHANGES TO TERMS
We reserve the right to make changes to these Terms of Use at any time without notice to you; should those changes be required for a successful technological and legal operation of this site. You should check these Terms of Use regularly for such changes.

CHANGES TO PRODUCTS AND PRICES
We reserve the right to make changes to the products and prices listed on the site without notice to you, and to other content of this website, at any time without notice.

While we do our best to ensure that product descriptions on our website are accurate, some inaccuracies, typographical errors or misinterpretations may occur. We reserve the right to correct such inaccuracies or typographical errors as they are identified. Should an error occur in which relates to an order, we have the right to cancel the order at anytime without notice to you.

COLORS
We have made every effort to display as accurately as possible the colors of our products that appear on the Site. We cannot guarantee that your computer monitor’s display of any color will be accurate.

SECURITY & PAYMENT
Your financial & identity protection is our most important priority. That is why we process all payments securely and we do not share, sell or otherwise render any of your information to anyone, unless permissible by applicable law.

RETURNS – REFUNDS & EXCHANGES
All order placed on VirginBrazilianHairLive.com are as-is and there are no refunds or exchanges for any purchase. Due to the nature of the products, the FDA and law requirements state we cannot accept returns for beauty products, open or unopened, including but not limited to, hair products including hair extensions, cleaners, cleansers or modifiers. This is set in place to assure every product our customers receive is brand new and it was not handled by anyone else but themselves. Safety and health is one of our many top priorities.

DUTIES AND TAXES
All prices indicated on this website do not reflect any or all of the international duties, taxes, or other customs charges that the package may encounter when it arrives in its final destination. Please contact the customs agency officials to find out of all applicable taxes and duties (if any). Those charges vary greatly from country to country and will not be covered by us.

RESOLVING YOUR CONCERNS
If you have any concerns with, or do not understand our Terms of Use, contact us immediately before using our site. We will make every effort to address and resolve your concerns.

OFFICIAL AGREEMENT
By using the VirginBrazilianHairLive.com website, you constitute your complete agreement and understanding of the Terms of Use (“Terms and Conditions”) listed herein. No hand affixing signatures are required for agreement; simply the use of our Site automatically binds you to these terms and all the terms above. If you do not agree with any part of this agreement, you must cease use of our website immediately, as required by law. Updates to this agreement does not void any User’s agreement to these terms; their agreement to these Terms are transferred over from the outdated document to the new modified agreement. This is set in place to assure all Site User’s agree with the terms listed herein and the User may browse at their own risk – it is their duty and complete responsibility to check back to these terms regularly for changes made.

FOR ORDERS PLACED IN THE UNITED STATES:

  • All packages will ship using the United States Postal Service (USPS) www.usps.com
  • On average orders that are made within the united states will require 7-9 business days after payment has cleared for the packaged to be received (holidays and weekends are not business days). This time frame is just an estimate. This time frame may be different during holidays and promotional/sale dates.
  • Processing time is 5-6 days Shipping is 2-3 days resulting in a total of 7-9 business days. This is only an estimate based off average shipping times and may be longer or shorter than the 7-9 days mentioned.
  • Tracking numbers will be posted to all orders after the allowed processing time.
  • Virgin Brazilian Hair Live is NOT responsible for any packages that have been lost or stolen in the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of Virgin Brazilian Hair Live’s controll. If you would like to add insurance to your package please call or send us an email before you place your order.
  • Please place the order on a date that will give you enough time to receive your order before your appointment. Processing time can not be expedited or expressed. However the shipping time can be expressed.

FOR ORDERS PLACED OUTSIDE THE UNITED STATES

  • Orders placed in other countries please allow 5-6 days for processing and we will post a tracking number to your order. Delivery time will vary with each location.
  • Orders will be shipped via UPS (www.UPS.com) Shipping rates vary with each location.
  • Shipping can range from 20$-$65 for international orders.
  • We are not responsible for any packages lost or stolen in the shipping process. We do not reimburse buyers for any packages that have been lost or stolen due to unforeseen circumstances that are out of our controll. If you would like to add insurance to your package please call or send us an email before you place your order.

NO REFUNDS

For special situations based only upon VBHL’s preference an exchange may be possible. In order for you to exchange your hair ALL hair MUST be returned unworn, unaltered with all tags and seals intact. Any alterations will prevent hair exchange.
This includes but is not limited to any hair that has been cut, combed, fingered combed, and brushed. Any hair that has been wet, dyed, bleached or conditioned may not be exchanged
By LAW and Florida Health Regulations VBHL Co. is obligated and required to uphold these standards. We will NOT make any exceptions. ALL SALES ARE FINAL, NO EXCEPTIONS​
If we decide to allow an exchange BUYERS are responsible for RETURN SHIPPING COST. VBHL Co. WILL NOT pay or reimburse buyers for any returned shipping fees foreign or domestic.
You may not cancel your order once it has been made. Cancellations are considered refunds and we will not honor any cancellations Based on our discretion we may allow a change of order, if we do allow the order change there will be an order change convenience fee of $20.