FAQ
FAQ : Commonly Asked Questions
What is virgin hair?
A:Virgin hair is hair that has not been chemically altered from its natural state.
Q:What is remy hair?
A:Remy hair hair has its cuticles aligned in the same direction to minimize tangling and shedding.
Q: What is Brazilian Hair?
A:Brazilian hair is hair that is cut from a donor that either originated or is currently living in Brazil.Multiple donors are used
Q: How many bundles of hair do I need?
A:Our hair is about 3.5 oz per bundle (give or take .3 oz) so we recommend the following:
-Half sewin about 2.0 – 2.5 bundles (half of your own hair is out)
-Partial sewin about 2.5 – 3.0 bundles ( part and sides left out)
-Thick Partial sewin about 3.0 -3.5
-Full sewin about 3.0 – 3.5 bundles (no hair is left out)
-Thick Full sewin about 3.5 – 4.0 bundles
*** Longer bundles have shorter wefts therefore styles with lengths 20″ or longer add an extra bundle to the list above to achieve thickness
Q: Can your hair be dyed, flat ironed, bleached ect?
A: Yes it can. Remember this is real human hair. Use a heat protect-ant with any heat tools and take caution when bleaching. Bleaching the hair may cause a small amount thermal loosening to the curl pattern. Always see a professional for any color treatments.
Q: How is your hair measured?
A: Our hair is measured in its stretched state from the weft to the bottom of the hair shaft. The hair is NOT measured in its curly/wavy state.
Q: Machine Weft vs. Hand Tied Weft?
A: Hand tied wefts are thinner. They reduce bulkiness when hair is sewn in. But because they are thin they have less hair per track and more bundles are often needed to create fullness. Machine wefts shed less when cut then hand tied wefts. VirginBrazilianHairLive.com. prefers to use Machine wefts due to their durability and thickness.
Q: What are your business hours / hours of operation?
A: You can reach a customer service representative Monday – Friday noon-5pm EST and Saturday noon-5pm EST. There is also a form under "Contact Us" that is available 24/7. We will respond to all inquiries within 24 hrs.
Q: How much is shipping and how many days before my hair ships? Is shipping free for me?
A: It will take 5-7 Business days for you to receive your hair. This is only an estimate and will vary depending on holidays and promotional/sale dates. Shipping is free for US orders only. For international orders shipping will vary from $20-$65 depending on location. For all other questions see our shipping policy.
Q: What is your return policy?
A: ALL SALES ARE FINAL. NO EXCEPTIONS. We do not issue refunds nor do we honor any exchanges. Please see our refund policy for further questions.
Q: How come your website won't take my payment? or, Why can't I make my payment
A: Due to internet fraud and fraudulent charge-backs we are only accepting payments from customers who have provided a verified address. If your shipping address is not verified or you are having trouble placing an order please contact a representative and we will provide an alternate payment method for you.
Q: Do you Have a wholesale program?
A: Yes, we do have a wholesale program for authentic businesses and professional hair stylists. You must have a business number, license ID number, or tax ID to participate. If you do not have one we may be able to work wit you. Please submit all inquiries through our "contact us" form.
Sorry but at the moment we are not offering wholesale packages to any new clients.